Privacy Policy

Last Updated: August 25, 2025

Solavo ("we", "our", or "us") operates this website solavo.shop and all related services, content, and products to provide you with a trusted and comfortable shopping experience (the “Services”). Our store is powered by Shopify, enabling us to securely deliver and manage our online services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Policy governs how we handle your personal information.

By using our Services, you agree that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect information that can identify you or be reasonably linked to you. This may include:

Contact Details: name, billing and shipping address, phone number, and email address.
Payment Information: credit/debit card details, payment confirmation, and transaction data.
Account Details: username, password, preferences, and account settings.
Order History: items viewed, added to cart, purchased, returned, or exchanged.
Communications: messages or inquiries sent to our support team.
Device & Usage Information: IP address, browser type, device ID, and interactions with our site.

2. How We Collect Information

We may collect your information through the following sources:

Directly from you when you make a purchase, create an account, or contact us.
Automatically through cookies and similar technologies when you browse our site.
From our service providers (like Shopify) who help process payments and deliveries.
From third-party partners who support our marketing and analytics.

3. How We Use Your Personal Information

We may use your information to:

Provide and Improve Services: process your orders, handle shipping and returns, and personalize your experience.
Communicate with You: send updates about orders, support responses, or policy changes.
Marketing and Advertising: send promotions, newsletters, or product recommendations (you can opt out anytime).
Fraud Prevention & Security: protect our Services, verify user identity, and detect suspicious activity.
Legal Compliance: meet regulatory obligations and respond to lawful requests.

4. How We Share Information

We may share your information in the following situations:

With Shopify and service providers who help operate our website, payments, and deliveries.
With marketing and business partners for advertising or promotional purposes.
When required by law or to protect our rights, property, or customers.
In business transfers, such as a merger, sale, or acquisition.

5. Relationship with Shopify

Our Services are hosted by Shopify. Your personal information may be shared with Shopify to enable secure transactions and enhanced features.

To learn more about how Shopify handles your information, please visit the Shopify Privacy Policy.

6. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before sharing any information.

7. Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal data from minors. If a parent or guardian believes a child has shared information with us, please contact us immediately at support@solavo.shop.

8. Security and Data Retention

We implement reasonable security measures, but no system is completely secure. We retain your information only as long as necessary to provide our Services, comply with laws, and resolve disputes.

9. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal data.
Request correction or deletion of your data.
Opt out of targeted advertising or promotional communications.
Withdraw consent for specific uses of your data.

To exercise these rights, please contact us at support@solavo.shop.

10. International Transfers

Your information may be processed or stored in countries other than where you live. When doing so, we take steps to ensure your information is protected in accordance with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on this page, with the “Last Updated” date clearly indicated.