Privacy Policy

Effective Date: 24/09/2025

Solavo Shop (“we,” “our,” or “us”) values and respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase at https://www.solavo.shop (“Site”).

Information We Collect

When you shop with Solavo Shop, we may collect the following information:

Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.
Device Information: IP address, browser type, time zone, cookies, and browsing behavior to help us improve website performance and user experience.
Order Information: Products purchased, payment status, delivery details, and order history.

How We Use Your Information

We use the information we collect to:

Process, confirm, and deliver your orders.
Communicate with you about purchases, updates, promotions, or support inquiries.
Detect, investigate, and prevent fraudulent or unauthorized transactions.
Improve our products, services, and overall shopping experience.
Comply with legal, regulatory, or tax obligations.

Sharing of Information

Solavo Shop does not sell or rent your personal data. We only share information with trusted third-party service providers that help us:

Process secure payments.
Deliver and track shipments.
Host and maintain our website.
Provide fraud prevention and security services.

These partners are required to safeguard your data and use it only for the services they provide on our behalf.

We may also disclose personal information if required by law, to respond to lawful requests, or to protect the rights, property, or safety of Solavo Shop, our customers, or others.

Data Retention

We retain personal and order information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. This ensures accurate order history, warranty validation, tax compliance, and fraud prevention.

Your Rights

As a U.S. customer, you may have the right to:

Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your personal data (except when required for legal or transactional purposes).

To exercise these rights, please contact us at support@solavo.shop or call us at +1 (636) 338-1691.

Security of Information

We use industry-standard security measures, including encryption, SSL protection, and secure payment gateways, to protect your personal and payment information from unauthorized access, misuse, or disclosure.

Children’s Privacy

Solavo Shop does not knowingly collect personal information from children under 13. If you believe we may have collected such data, please contact us, and we will take steps to delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated policies will be posted on this page with a revised effective date.