30-Day Return Policy
Customers are responsible for return shipping charges. At Solavo.shop, we take pride in the quality of our bedsheets and covers and are dedicated to ensuring your complete satisfaction.
We offer a 30-day return policy.
If you are not entirely pleased with your purchase, you may return new and unused items within 30 days from the delivery date for a full refund of the item’s price, excluding shipping fees.
To qualify for a return, items must be in their original condition—unwashed and unused, with all tags intact and in the original packaging. A receipt or proof of purchase is required.
To start a return, please contact us at support@solavo.shop. Once your return is approved, we’ll provide detailed instructions on how and where to send your item. Please note that returns sent without prior approval will not be accepted.
Damages and Issues
We kindly ask that you inspect your order upon receipt. If your item is defective, damaged, or incorrect, please reach out to us within 15 days so that we can review the issue and provide a prompt solution.
Exceptions / Non-Returnable Items
Please note that we do not accept returns on sale items or gift cards.
Additionally, international orders are final sale and not eligible for return or refund. Kindly review all product details carefully before completing your purchase.
Exchanges
For the fastest resolution, we recommend returning the item you have and, once your return is processed, placing a new order for the replacement item.
Refunds
Please note that return shipping fees are the customer’s responsibility and are non-refundable. Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, your refund will be issued to your original payment method within 7 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@solavo.shop.
Email: support@solavo.shop
Phone: +1 (636) 338-1691
Address: 1022 SW 12th Ave, Amarillo, Texas, 79101, USA